– Vocabulary
| be on vacation | be on sick leave | be on another line | be in a cinema |
| be in an important event | be in the middle of work | be at lunch | be running an errand |
| be on the way to… | be with a customer | be preparing a meal | be in an elevator |
– Language Focus: Telephone Phrases
Receiver: Hello. / Good moring. Good afternoon/ Good evening Name of the company/ department /receiver
Caller: Can I speak to [name]? / ………………………
Receiver: Who is this. please?
Caller: This is … [name of caller] / It’s…[name of caller]
Receiver: Just a moment, please. / Just a ……………………….., please.
Caller: Alright. / Okay.
Receiver: I’m sorry. He/ She … [reason].Would you like to leave a message?
Caller: Yes. please. Can you tell… [name] that…[message], please?
Receiver: Of course. May I have your number, please?
Caller: Sure. It’s…[phone number] or [email]
Receiver: Thank you. Have a good day.
Caller: You. too. Good-bye.